Saona Island Tour with Abanico Beach and Lunch

Failed to collect us — twice. Despite being in the lobby both times, they claimed we weren’t there and sent a photo of a different hotel as proof. Communication was non-existent — they simply apologised, rebooked for the next day, then did exactly the same thing again. Shocking service and communication. Book through your hotel instead. I thought booking with TUI from the UK was the safe option — I was wrong. Never again.

No one came to pick us up

Tour guide was rude, pointing and not interacting other than on the coach. Catamaran was amazing, such a good atmosphere from the staff. Food was nice at the beach but the bar was soon empty just flies. The trip is about selling you unreasonably overpriced rubbish, like digital photos for $150 which are taken on your phone throughout the day. For maybe $50-70 it could be considered and stay away from the $20 bottles tried to be sold at the end, we couldn’t leave until they fixed their mess

If travelling from Ocean El Faro you are a 2+ hour journey either side of stepping onto the boat. Tour guide transferred us to a larger group within 30 mins of pick up. The whole day was not relaxing, staff were not friendly and you are harassed on the ‘private’ beach when on the island. I would really not recommend paying over £100 for this excursion.

Felt abit nervous to go in this trip as I’d seen some negative reviews especially as we were the only English speaking and had seen priority is usually given to Spanish speakers however it was perfect and our guide (illyas) was amazing we don’t feel like we missed anything at all and he went out of his way for us. Great value for money, it was a long day but it went very fast and nothing was dragged out we felt like it was the perfect amount of time at each place. Great staff on the boats also.

Bestillingen indeholdt en guide der taler engelsk dette var stort set ikke tilfældet (spansk).Så eventuelle oplysninger om området kom ikke til os. De to både var for små til antal passagerer vi sad mast sammen.Men ellers en dejlig ø