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Tickets to Xel-Ha Park

4.5/5
406 reviews

Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.

Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat.

Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of wonder and beauty, where you and all the family can experience a wild time immersed in nature. There are different package options to choose from here – light and all inclusive. The all inclusive option can include transport to the park, plus premium entrance, a meal at the buffet and unlimited alcoholic and soft drinks, as well as a 50% discount towards photo packages and a 50% discount on selected activities, like zip-biking and ray encounters. The light option includes entrance to the park and unlimited soft drinks, but no food or alcohol.

Main features

Free cancellation
Place: Cancun
Duration: more than 8 hours
Language:English
Mobile voucher accepted

Additional features

Entrance Fees Included
Instant confirmation
e-Voucher
Hotel pick up

Why you’ll love this…

  • Enjoy a fun family day out at the natural wonderland of Xel-Há
  • Choose from a wide selection of activities on land and in the water
  • Get set for snorkelling, ziplining, cliff jumping, and the helter skelter
  • Glide through mangroves, swim in a cenote and see marine wildlife
  • Take your pick of the light or all-inclusive packages

Important to know

  • Park closes at 17:00 in winter and 18:00 in summer
  • This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
  • The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
  • There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance
  • Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher
  • Bring bathing gear and sunblock
  • Bring biodegradable insect repellent
  • Bring suitable footwear
  • Bring money for extras or gratuities
  • Some entrance fees and optional extras are payable locally

Cancellation policy

Receive a 100% refund if you cancel up to 1 day before the experience begins.


What’s included

  • Equipment
  • Admission fees
  • Lifejacket
  • Xel-Há entry
  • Towels
  • TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included

Booking fee

Good news! No extra fees are applied to this booking.


Pickup points

To see which pickup points are available, check under availability & prices.

Provider

TUI MEXICANA SA DE CV


What people say about this experience

4.5/5

All reviews are verified

Based on 406 reviews


Review categories

Safety

5/5

Service

5/5

Staff

5/5

Value for money

5/5


64%
29%
5%
0%
1%

Sort by:

  • C

    Claire & Tim Perrett

    Traveled as a couple


    May 20, 2026
    5

    United Kingdom

    Loved the freedom of being able to grab your own life jacket and snorkel from various stations around the park and enjoy the facilities. No queues ! Plenty to fill your day, access to self serve drink stations and food was lovely with plenty of choice. Only downside for us was we particularly spoken with out TUI rep about swimming with Manatees yet when we got there the Manatee area was unable due to construction this was not made aware to us on booking. We had a great day and would recommend.

  • M

    Matt

    Traveled as a couple


    May 20, 2026
    5

    United Kingdom

    There were a lot of optional extras, but so much was included in the price and it was an amazing day! Very smooth with transport and getting to and from the park, and picture packages were well priced!

  • D

    Derek McGough

    Traveled with family


    April 17, 2026
    1.4

    United Kingdom

    A family of 4 for the day at Xel-Ha including swimming with dolphins was almost £1000. Tickets were approx £350, additional cost of £280 (we got it half price, otherwise it would've been £560), then to purchase the photos of the swim with dolphins started as approx £400 unless you bartered the price down to a more reasonable amount. This was not explained at the time of booking this trip, a very very missold activity with severe additional costs not explained

  • T

    Tee

    Traveled with family


    April 15, 2026
    5

    United Kingdom

    This was a fantastic family day out. Plenty of included activities and some fabulous additional paid activities too. The all inclusive food and drinks were great quality and plentiful. The resort is stunning, clean and well maintained. We will 100% return!

  • N

    N/A

    Traveled with family


    April 11, 2026
    3.8

    United Kingdom

    Most of the activities are an extra cost to an already expensive ticket. Dolphins seem unhappy in the pens

  • E

    Eaton

    Traveled with family


    April 1, 2026
    3

    United Kingdom

    We enjoyed it a lot,but 3 of us at £165 usd total £495 each plus another £320 usd for swimming with dolphins also 300 usd for photos with the dolphins also another 40usd for a park photos that’s £870gbp is a little expensive don’t you think ?