Name: Dolphin Royal Connection Experience ticket at Puerto Aventuras
Brand: TUI
SKU: 1c606b81-639d-4a3e-82ed-c540b52e6237
Price: 1702 SEK
Availability: InStock
Rating: 4.7 (8 reviews)

Important to know

This is a ticket for the activity only, transport is not included, but it can be arranged for an extra charge
Children between 120cm and 139cm must be accompanied by an adult for dolphin interactions, while children 140cm and taller may participate in dolphin interactions on their own
Infants aged one to five years can participate free of charge, accompanied by a paying adult
Children are considered from six to 12 years old. Adults from 13 years and up
The use of suncream and tanning products is not allowed during the dolphin experience
Any jewellery or accessories that can easily come off are not allowed during the dolphin experience
Electronic devices, like phones and cameras, are not allowed during the dolphin experience
A state tax of MX$50 per person (for ages six and up) must be paid at check-in
We recommend bringing cash for purchasing any photos or souvenirs
Guests with a history of heart conditions, asthma, diabetes, epilepsy, use of heart medication, or any other major medical condition should not participate
You're advised to consider your physical condition and medical history when deciding if this activity is suitable for you and if you have concerns, please consult your doctor before participating
Photos packages are not included but are available to buy for an extra cost
Please check-in at Dolphin Discovery Riviera Maya - Puerto Aventuras, you'll be given a time slot of either 9.00am, 11.00am or 1.00pm subject to availability
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts. The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures.
A pier fee of MXN $200 per person for the catamaran trip will be charged during check-in
Not suitable for expectant mothers or guests with back problems
Not suitable for those with reduced mobility
Not suitable for guests who can't swim
Not suitable for wheelchairs
Not suitable for guests with cardiac or respiratory problems
Children must be supervised by an adult (over 18 years) at all time
Bring a towel
Bring a hat
Bring money for extras or gratuities
Some entrance fees and optional extras are payable locally
English-speaking guide for all nationalities
Transfer is available for an extra charge
Not suitable for guests with poor health
Not suitable for those with severe allergies
Height, weight and/or age restrictions may apply
Subject to weather conditions
Please note that all times are approximate and subject to change
This experience doesn't follow our general cancellation policy. If you need to cancel, you must do so at least 24 hours in advance to receive a full refund

What people say about this experience

4.7/5

All reviews are verified

Based on 8 reviews

Review categories

Service

4.3/5

Safety

4.3/5

Staff

4.3/5

Value for money

4.6/5

All ratings (8)

5 stars (6)

75%

4 stars (2)

25%

3 stars (0)

2 stars (0)

1 star (0)

A
Andrew
Travelled as a couple
4 July 2025
5
United Kingdom
The staff were brilliant and very good at what they do
J
Jo
Travelled with family
13 April 2025
5
United Kingdom
Amazing experience. Animals all happy and well cared for - wonderful day out!
J
Julie
Travelled with a group of friends
4 December 2023
5
United Kingdom
It was absolutely fantastic however it would’ve been a little better if we knew about the seperate cost of the transfer and also our ticket didn’t give us any details of the catamaran trip so we assumed we weren’t on it, glad we were though
K
KALA
Travelled as a couple
19 June 2023
5
United Kingdom
Our guide, Brenda, was fantastic and gave us lots of information about the dolphins. The experience with the dolphins exceeded our expectations. The photographs are fantastic but way to expensive.
J
Jackie
Travelled as a couple
24 November 2023
4.6
United Kingdom
The experience with the Dolphins was good, everything was well explained by the trainers. After my experience with them we spent time with the manatees also good. It did break down then as I was supposed to have a lobster meal which never took place. There was no overall guide so I felt left to fend for myself. Fortunately I used my own initiative and was able to eat courtesy of the staff at the centre. Before being picked up by the mini bus driver.
K
Kimberley Phillips
Travelled as a couple
25 June 2022
4.6
United Kingdom
The experience with the dolphins was fantastic. We enjoyed every minute. We were however when we were asked to pay $21 upon arrival at the facility for our transfer. We had taken two other excursions arranged through TUI during our holiday and everything was included. We had only taken $25 cash with us, as we understood that we would have to pay for drinks - this was all but taken up by the payment for the transfer!