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Tickets to Xel-Ha Park

4.5/5
418 reviews

Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.

Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat.

Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of wonder and beauty, where you and all the family can experience a wild time immersed in nature. There are different package options to choose from here – light and all inclusive. The all inclusive option can include transport to the park, plus premium entrance, a meal at the buffet and unlimited alcoholic and soft drinks, as well as a 50% discount towards photo packages and a 50% discount on selected activities, like zip-biking and ray encounters. The light option includes entrance to the park and unlimited soft drinks, but no food or alcohol.

Main features

Free cancellation
Place: Cancun
Duration: more than 8 hours
Language:English
Mobile voucher accepted

Additional features

Entrance fees included
Instant confirmation
e-Voucher
Hotel pick up

Why you’ll love this…

  • Enjoy a fun family day out at the natural wonderland of Xel-Há
  • Choose from a wide selection of activities on land and in the water
  • Get set for snorkelling, ziplining, cliff jumping, and the helter skelter
  • Glide through mangroves, swim in a cenote and see marine wildlife
  • Take your pick of the light or all-inclusive packages

Important to know

  • Park closes at 17:00 in winter and 18:00 in summer
  • This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
  • The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
  • There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance
  • Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher
  • Bring bathing gear and sunblock
  • Bring biodegradable insect repellent
  • Bring suitable footwear
  • Bring money for extras or gratuities
  • Some entrance fees and optional extras are payable locally

Cancellation policy

Receive a 100% refund if you cancel up to 1 day before the experience begins.


What’s included

  • Equipment
  • Admission fees
  • Lifejacket
  • Xel-Há entry
  • Towels
  • TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included

Booking fee

Good news! No extra fees are applied to this booking.


Location

Provider

TUI MEXICANA SA DE CV


What people say about this experience

4.5/5

All reviews are verified

Based on 418 reviews


Review categories

Safety

3.8/5

Service

3.8/5

Staff

4.2/5

Value for money

2.6/5


63%
29%
6%
0%
1%

Sort by:

  • F

    fitzpatrick

    Travelled with family


    10 July 2026
    2.6

    United Kingdom

    it was sold to me that it’s all inclusive yet there are 10 of the rides that you need to pay extra for, wasn’t told this when booking

  • L

    Lindsey

    Travelled as a couple


    8 July 2026
    3.8

    United Kingdom

    The transfer picked us up at the hotel at 7:20am and arrived approx 7:40 at the park even though didn’t open 8:30am. We were just left and not told anything regarding return transfer meeting pointing etc. luckily the Staff at xelha were really helpful and gave the info we needed We were first at the park so ended up xompleting the park well before the 6pm pick up time and had to pay for a private transfer back.

  • P

    Paula Black

    Travelled as a couple


    7 July 2026
    3.4

    United Kingdom

    We have been before. This time I felt pressured to ‘add on’ an already quite expensive trip.

  • D

    DaveO

    Travelled with family


    1 July 2026
    5

    United Kingdom

    This is our 2nd trip to Xel-HA with TUI. It's just such a great day out - pick up, drop off, towels, lockers, snorkels and all-inclusive food an drink - THE BEST margarita's!! TUI voucher gets you 50% off the EXTRAS - we picked the photo package - well worth it - be aware there are other experiences that are addon at a cost. There is enough to do at leisurely pace without those! One for water babies or budding marine biologists ;-)

  • M

    Maria Bowler

    Travelled as a couple


    1 July 2026
    4.6

    United Kingdom

    We left our belongings (where the train turned) in the green area in lock up bags . We used the lazy river and exited by the zip line steps walked up the hill back to the green area in lock up showed the man my number he had written on my wrist band . He said it’s not here it’s in the chequered area By the entrance . He said it’s not here it’s been moved . We panicked because it was getting close to are coach coming and we were very wet and needed to get changed . Why move as Still manned !

  • R

    Reith J

    Travelled as a couple


    29 June 2026
    3.8

    United Kingdom

    We enjoyed the experience overall however when you purchase the tickets it refers to everything all inclusive when this is not the case, we spent an additional amount for the photo package and one additional experience which was not included The Sea Trek a total additional amount of £160 this makes this experience very expensive indeed