What travellers are saying

AI snapshot

4.4/5

Generated from real customer reviews

Customers mostly enjoyed their visit to the Santiago Bernabéu stadium, praising its organization, history, and museum. However, several noted the stadium was under renovation, limiting access to areas like the pitch and locker rooms. While many appreciated the experience, some felt the high prices for souvenirs and the limited tour due to construction detracted from the overall enjoyment. Overall, most found it a fantastic, unforgettable experience, though some were disappointed by the incomplete tour and high costs.

Important to know

Ticket validity

Valid only for the selected day and time.
Late arrivals may not be guaranteed access.

Access restrictions

Benches and dressing rooms are not accessible on match days or the day before a match.
Due to stadium events, the route and timing of the visit may vary.
This is a self-guided tour; no guide is included.
Note: Turf on the pitch temporarily removed

Ticket control

Keep your ticket until the end of the tour; staff may request it when you leave to maintain capacity limits.

Reduced tickets and Madridista card

Show relevant documentation for reduced-price tickets.
Madridista cardholders must present their card at the entrance.

Children

Free entry for ages 0–4.

Animals

No animals allowed, except guide dogs with official documentation.

Opening hours

Monday to Saturday: 9:00 am – 7:00 pm
Sundays and public holidays: 9:30 am – 6:30 pm

Practical info

Bring documentation for assistance dogs, reduced-price tickets, or Madridista discounts.

Accessibility

Museum and panoramic viewpoint are wheelchair accessible.
Benches and dressing rooms are not yet fully accessible.
A service fee is included in the total price of your booking.

What people say about this experience

4.4/5

All reviews are verified

Based on 406 reviews

Review categories

Safety

4.6/5

Service

1/5

Staff

3.8/5

Value for money

3.4/5

All ratings (406)

5 stars (237)

58%

4 stars (111)

27%

3 stars (56)

14%

2 stars (0)

1 star (2)

F
Fernando puerto
Travelled with a group of friends
27 July 2026
1
United Kingdom
Compré las entradas para una ********** específica y no me enviaron el correo de las entradas y no las puede utilizar ya hice el proceso de devoludel dinero espero me puedan ayudar gracias
M
Marius
Travelled with family
11 April 2026
5
United Kingdom
Amazing
R
Raul
Travelled with family
19 August 2026
5
Spain
Me pareció caro. Creo que seria mas adecuado 15€ para niños y 30€ para adultos, asi se podrían comprar las fotos, etc ya que siempre picas comprando algo en la tienda que es mega cara.
J
Jaime
Travelled as a couple
17 August 2026
5
Spain
Me gustó que hay muchas salas para ver el tour, lo que menos me gustó fue que no se podía entrar al campo gratis, tendría que ser pagando, ya se paga una entrada que es algo costosa y no me parece adecuado tener que pagar más para entrar al campo, ya que has pagado por el tour y eso forma parte del tour
J
José.
Travelled with family
16 August 2026
5
Spain
Experiencia inolvidable.
J
Javier López
Solo traveller
10 August 2026
4.2
Spain
Lo que más me gustó fue el estadio en sí y lo que menos el precio de la entrada.