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Tickets to Xel-Ha Park

4.5/5
435 reviews

Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.

Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat.

Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of wonder and beauty, where you and all the family can experience a wild time immersed in nature. There are different package options to choose from here – light and all inclusive. The all inclusive option can include transport to the park, plus premium entrance, a meal at the buffet and unlimited alcoholic and soft drinks, as well as a 50% discount towards photo packages and a 50% discount on selected activities, like zip-biking and ray encounters. The light option includes entrance to the park and unlimited soft drinks, but no food or alcohol.

Main features

Free cancellation
Place: Riviera Maya / Playa del Carmen
Duration: more than 8 hours
Language:English
Mobile voucher accepted

Additional features

Entrance fees included
Instant confirmation
e-Voucher
Hotel pick up

Why you’ll love this…

  • Enjoy a fun family day out at the natural wonderland of Xel-Há
  • Choose from a wide selection of activities on land and in the water
  • Get set for snorkelling, ziplining, cliff jumping, and the helter skelter
  • Glide through mangroves, swim in a cenote and see marine wildlife
  • Take your pick of the light or all-inclusive packages

Important to know

  • Park closes at 17:00 in winter and 18:00 in summer
  • This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
  • The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
  • There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance
  • Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher
  • Bring bathing gear and sunblock
  • Bring biodegradable insect repellent
  • Bring suitable footwear
  • Bring money for extras or gratuities
  • Some entrance fees and optional extras are payable locally

Cancellation policy

Receive a 100% refund if you cancel up to 1 day before the experience begins.


What’s included

  • Equipment
  • Admission fees
  • Lifejacket
  • Xel-Há entry
  • Towels
  • TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included

Booking fee

Good news! No extra fees are applied to this booking.


Location

Provider

TUI MEXICANA SA DE CV


What people say about this experience

4.5/5

All reviews are verified

Based on 435 reviews


Review categories

Safety

5/5

Service

5/5

Staff

5/5

Value for money

5/5


62%
30%
6%
0%
2%

Sort by:

  • S

    Sue Jones

    Travelled as a couple


    6 August 2026
    4.2

    United Kingdom

    Liked that all good and drinks were included but the quality of the food wasn’t great. No fruit available at lunchtime.

  • E

    Em

    Travelled as a couple


    6 August 2026
    3

    United Kingdom

    We had a lot of trouble with the transfer back to the hotel. When arriving at the meeting point original rep was nowhere to be found. We waited but then asked 2 of the other reps which bus and they both said station 9. There was no rep and the driver stopped a 20 minute walk away from our hotel and said that we weren’t on the list and asked for more money to take us home. We said no to paying the driver more money and walked. This is appalling as we paid for transfer back to our hotel.

  • V

    Val

    Travelled with family


    5 August 2026
    5

    United Kingdom

    Overall, it was a fun-filled, unforgettable day in a breathtaking natural paradise. We would definitely recommend Xel-Há to anyone visiting the Riviera Maya!.Booking through TUI made the experience even better, as we received 50% off the photo package and discounts on other paid experiences, which was a fantastic bonus.

  • V

    Vix

    Travelled with family


    2 August 2026
    1

    United Kingdom

    The lakes were really dirty and murky wouldn’t recommend.went years ago and it wasn’t dirty like that health hazard.

  • L

    Lee

    Travelled with a group of friends


    29 July 2026
    1

    United Kingdom

    TUI rep missed a child off the booking in the hotel and when it came to being picked up from hotel we had to pay again

  • R

    rebecca taylor

    Travelled with family


    27 July 2026
    5

    United Kingdom

    Great family experience. Only downfall was on our confirmation was xel ha but tui rep had sent off and booked xceret so if it wasnt for the xel ha guy helping us our trip would of been a disaster