Cozumel luxury sailing & snorkelling cruise

We were told by rep on site to be ready 10 mins before our 6.05am pick up. We arrived at hotel lobby at 5.50 to find a “no show” ticket for the transport that said it arrived at 5.45 and left at 5.50! We paid 600 Mexican pesos to get a taxi to the ferry in time !

Peu de Poissons à voir lors de cette excursion. Il faudrait aller jusqu'ai sud de l'île qui est mieux réputé. Le second spot n'est d'ailleurs que pour de la baignade, pas de poisson ni coreaux à voir. Pas de troisième spot. Le repas a été servis avant 11h, et excursion bateau terminée avant 13h. Par contre le déjeuner était très bien, le service à bord aussi et les guides étaient sympas.

The trip itself was magical. But the info provided beforehand was a little incomplete. It was not, as the Rep suggested, a 4-5 hour trip. Including drop-offs, it was actually around 10.5 hours. Additionally, once you have boarded the catamaran at Cozumel, you are not allowed to use suncream for understandable environmental reasons. If we had known this, we would have dressed differently. None of this detracted from the experience but it might be useful for future trippers to know this.

It was advertised as 2-4 hr experience, when in fact it was an exhausting full day event including the transfers. Communication was very poor, the hotel transfer went round in circles, dropped us at a shop and told to stand in a queue. Turned out that was for the ferry transfer to Cozumel. No idea by that point what was supposed to happen, then the ferry trip was obvs chaotic, I nearly got lost from my "shop group" when I got off the ferry. The cruise itself very nice, but the transfer....

This was a 2-4hr trip we left hotel at 6am and returned at 4pm...a very very long day with only one meal no snacks others on same trip had booked 4-8hr trip so we didn't actually have the trip we booked.

3 hour boat trip great 9 hour day because of transfers We said to rep didn't want this