Name: Puerto Aventuras dolphin connection program ticket
Brand: TUI
SKU: 40cc0c6d-a56e-40e8-83ca-a85efbdc8551
Price: 700 BRL
Availability: InStock
Rating: 4.12 (5 reviews)

Important to know

Kids between 1.20 metres and 1.39 metres need to be with an adult during dolphin interactions. Children 1.40 metres and above may participate in dolphin interactions on their own
Infants aged one to five can join for free, as long as they're with a paying adult
Children are ages six to 12; anyone 13 and up counts as an adult
Suncream and tanning products aren't allowed during the dolphin programs
Please remove any jewellery or loose accessories before the program
Electronic devices aren't allowed during the dolphin experience
A state tax (ISEPAAA) of MX$50 per person (ages six plus) must be paid at check-in, as required by Article 60 of the Q. Roo Law
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts.The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
This is a ticket for the activity only; transportation service is not included, but it can be arranged for an extra charge
Women under five months pregnant may only participate in the Dolphin Encounter, accompanied by another paying adult, and must sign a liability waiver
The photo package is not included; it's available for an extra cost. It's recommended to bring cash for purchasing photos and souvenirs
Guests with a history of heart conditions, asthma, diabetes, epilepsy, use of heart medication, or any other major medical condition should not participate
Guests are advised to consider their physical condition and medical history when determining if this activity is suitable for them. Those with concerns should consult their physician before participating in any strenuous activity
A pier fee of MXN $200 per person for the catamaran trip will be charged during check-in
Not suitable for expectant mothers or guests with back problems
Not suitable for those with reduced mobility
Not suitable for wheelchairs
Not suitable for guests with cardiac or respiratory problems
Not suitable for guests who can't swim
Bring biodegradable insect repellent
Bring a hat
Bring money for extras or gratuities
Not suitable for guests with poor health
Children must be supervised by an adult (over 18 years) at all time
Height, weight and/or age restrictions may apply
Bring a towel
Transfer is available for an extra charge
Some entrance fees and optional extras are payable locally
Subject to weather conditions
Please note that all times are approximate and subject to change
English-speaking guide for all nationalities
This experience doesn't follow our general cancellation policy. If you need to cancel, you must do so at least 24 hours in advance to receive a full refund

What people say about this experience

4.1/5

All reviews are verified

Based on 5 reviews

Review categories

Value for money

3.9/5

Service

3.9/5

Safety

3.9/5

Staff

3.9/5

All ratings (5)

5 stars (2)

40%

4 stars (1)

20%

3 stars (2)

40%

2 stars (0)

1 star (0)

J
John
Traveled as a couple
October 28, 2023
5
United Kingdom
Good value for money but photograph are very expensive
J
Jesse
Traveled as a couple
June 19, 2023
4.2
Netherlands
Hele leuke ervaring! Je kon met dolfijnen en zeekoeien zwemmen. Het duurde ongeveer 1,5 uur. Goede instructies. Al met al top! Het buffet kon iets beter. P.s. door een fout van Tui konden we deze tour met twee volwassenen voor €18 doen. Geen geld dus ;)
N
Nicola
Traveled as a couple
September 21, 2024
3.4
United Kingdom
, transport good was advised not to take towels as they was provided .. however towels were not provided. So ended up having to buy 2 towels costing just under a 1000 pesos .. should be told not to take valuables as not able to wear any jewellery and have to be kept in lockers .. yes we have a key 4 lockers but quite public and easily could be forced. Unable to take photos felt pressured to pay a package costing $140 not acceptable .also not adv had to pay tax on boat cost ext $60 on top
L
Lindsay
Traveled with family
March 17, 2025
3
United Kingdom
What I didn't like was purchasing the Royal Swim package and then being pushed out of the group and told the "TUI insurance doesn't cover you with the sea lions" and then getting shuttled off before we could even get the lunch we paid for. What started as a great experience ended in feeling ripped off and scammed. This will be posted as a public review.
J
Julie
Traveled as a couple
October 28, 2023
5
United Kingdom