A real underwater adventure is just around the corner on this full-day snorkelling tour. You'll head to two different spots within the Puerto Morelos National Reef Harbour for some guided snorkelling. At each reef, you'll have about 45 minutes to swim, explore and check out all the marine life that calls these areas home. After your time in the water, you'll head to a restaurant called Casa Matea for lunch, before some free time to do some shopping. Just so you know, the drinks aren't included at lunch.

Enjoyed the snorkeling. Lunch nice touch. Didn’t need the shopping part. Also 2 hours from Pick to finally getting to snorkeling is way to long.

Paid for snorkelling for my honeymoon, waited in the lobby of the hotel for an hour for nobody to turn up for us. There were also other people waiting. Apparently it happened the week before also. I’ve spoken to the TUI rep and made a complaint and now I’ve got to wait and see if I can get a refund. I read the reviews and this has happened before and no refund give as they put the lesson down as a no show. Totally unacceptable and wasted an hour of my holiday sat in the lobby waiting for someone

I was at the pick-up point ahead of time, but there wasn't a tour rep there, and they didn't call my phone to try and locate me. Went on the TUI FAQs, which said to use the contact number given on the voucher, but there wasn't one. Neither the voucher or the TUI booking area had the name of the tour operator, so I couldn't even ask around to see if they were looking for me. Contacted TUI, who said "they were there and marked you as a no show" and wouldn't discuss further, so I paid for nothing.

Felt rushed, just as there was something interesting in the water we were moved on.

Out shuttle driver had to go 15 Minutes out of the way to pick up one guest outside of the hotel zone. The roads were very rough and this made for an unpleasant experience. The rest of the trip was very good. The snorkeling was nice, captain and guide were very helpful and friendly. We saw plenty of various fish and one sea turtle. Yes, I would recommend.

Why you’ll love this…

You'll snorkel around two coral reefs at the Puerto Morelos National Reef Harbour with a guide
Lunch is served at Casa Matea, a restaurant that specialises in the local cuisine
There's some free time factored into the itinerary so you can do some shopping

Important to know

Coral reefs are damaged by sunblock – please apply biodegradable sunblock at least three hours prior to activity
Long sleeved swimwear is recommended as well as a hat
Port tax of $30 per person (USD) is not included and is to be paid locally
Lunch at the restaurant is included, but you'll need to pay for any drinks
Not suitable for guests who suffer from travel sickness
Not suitable for expectant mothers or guests with back problems
Not suitable for guests with cardiac or respiratory problems
Not suitable for those with reduced mobility
Not suitable for guests who can't swim
Bring bathing gear and sunblock
Bring a towel
Bring biodegradable insect repellent
Bring money for extras or gratuities
Lockers not included
Some entrance fees and optional extras are payable locally
English-speaking guide for all nationalities

Cancellation policy

Receive a 100% refund if you cancel up to 1 day before the experience begins.

What’s included

Admission fees
Lunch
Transport
Guide
Equipment
Snorkel stops
Snorkeling

Booking fee

Good news! No extra fees are applied to this booking.

Pickup points

To see which pickup points are available, check under availability & prices.

Provider

TUI MEXICANA SA DE CV

What people say about this experience

4/5

All reviews are verified

Based on 30 reviews

Review categories

Value for money

3.9/5

Service

4.2/5

Safety

4.2/5

Staff

4.2/5

All ratings (30)

5 stars (14)

47%

4 stars (7)

23%

3 stars (7)

23%

2 stars (0)

1 star (2)

M
Michelle and Marko
Travelled as a couple
28 January 2026
4.2
United Kingdom
Enjoyed the snorkeling. Lunch nice touch. Didn’t need the shopping part. Also 2 hours from Pick to finally getting to snorkeling is way to long.
N
Natasha
Travelled as a couple
13 January 2026
1
United Kingdom
Paid for snorkelling for my honeymoon, waited in the lobby of the hotel for an hour for nobody to turn up for us. There were also other people waiting. Apparently it happened the week before also. I’ve spoken to the TUI rep and made a complaint and now I’ve got to wait and see if I can get a refund. I read the reviews and this has happened before and no refund give as they put the lesson down as a no show. Totally unacceptable and wasted an hour of my holiday sat in the lobby waiting for someone
M
Melina
Travelled as a couple
5 March 2026
4.6
United Kingdom
A
Andrew
Solo traveller
1 December 2025
1
United Kingdom
I was at the pick-up point ahead of time, but there wasn't a tour rep there, and they didn't call my phone to try and locate me. Went on the TUI FAQs, which said to use the contact number given on the voucher, but there wasn't one. Neither the voucher or the TUI booking area had the name of the tour operator, so I couldn't even ask around to see if they were looking for me. Contacted TUI, who said "they were there and marked you as a no show" and wouldn't discuss further, so I paid for nothing.
M
Maggie
Travelled as a couple
2 October 2025
3.4
United Kingdom
Felt rushed, just as there was something interesting in the water we were moved on.
K
Kevin and Maria
Travelled as a couple
2 October 2025
4.6
United Kingdom
Out shuttle driver had to go 15 Minutes out of the way to pick up one guest outside of the hotel zone. The roads were very rough and this made for an unpleasant experience. The rest of the trip was very good. The snorkeling was nice, captain and guide were very helpful and friendly. We saw plenty of various fish and one sea turtle. Yes, I would recommend.