Tulum and Xel-Há Tour

We got stuck in a tropical storm at tulum (obviously no ones fault) but meant we didn't get the full tour of the site, which I was sad about. Xel-ha was fantastic, and was glad to have a good amount of time there. Had to wear our swim suits only on the coach as our normal clothes were drenched and smelled from the rain and being in a hot locker all day. Maybe recommend waterproofs or a change of clothes at this time of year, as no shelter at tulum.

the tour guide ( Santiago sp?) was fantastic, he made sure we were all accounted for, and solved problems with entry for a family with a child's ticket and ensured we knew what bus to take home. He answered questions in both English and Spanish. was knowledgeable regarding the ruins and history of the Mayan people. Brought samples of items to enrich our understanding of the discussion and what we were seeing. I preferred this trip over Chiznitzen due to the guide, and less people.

I will never use your company again. Never refunded the money promised. Pick up for departure never came. Your company is very bad

We enjoyed the whole experience and this was by far our favourite day/tour of the holiday. We had done two other tours with different tour operators and we had to send one of them a complaint. There was no comparison. Very friendly, informative tour guide and the bilingual concept was perfect for us as I am English and my husband is Spanish (he doesn't speak English). We greatly appreciated also the bottle of water upon arriving at Tulum, which we then used for the rest of the holiday.

Tulum is beautiful- well worth seeing , take sun cream and hats as it is very open with little shade and can get very hot! Guide was very knowledgeable too. After the heat of Tulum, Xel-ha park was a welcome activity! The park is stunning. The all inclusive food and drinks are well worth the money- the frozen margaritas are amazing! We did sea trek which although was a bit of a pricey extra was a great experience totally worth it. A long (approx 2 hours each way from Cancun) but brilliant day

Hands down or favourite excursion on this holiday. A short visit to Tulum to see the ruins and also 40 minutes free time which allowed us to do some shopping. Xel-ha is an amazing park and no need to pay for extras as there is plenty to do. It is all inclusive so food, drinks, equipment and towels are provided. The lighthouse slide was both terrifying and amazing, floating around in the lazy river was fabulous and there are plenty of other things to see and do. 100% recommend