Name: Whale shark discovery
Brand: TUI
SKU: 36d17179-445f-4e3e-a3c5-fa7e91d3f7af
Price: 198 EUR
Availability: InStock
Rating: 4.45 (95 reviews)

What travellers are saying

AI snapshot

4.5/5

Generated from real customer reviews

Summary: An unforgettable encounter with whale sharks and manta rays led by knowledgeable guides who ensure safety and enrich the experience. The day is well organized, though some found it fast-paced and short. Food and snorkeling experiences varied, and some encountered issues with hidden fees and environmental taxes.
What visitors loved: Knowledgeable and enthusiastic guides. Unforgettable swims with whale sharks and manta rays. Well-organized and safe experience.
Worth knowing: Hidden fees and environmental taxes. Limited time in the water with sharks.

Important to know

Bring protective swim clothing for sun protection as sunscreen not permitted in the water
Port Tax is not included $25 USD is payable at the check-in
We prioritise responsible and respectful wildlife viewing, avoiding interference with natural behaviours to support conservation. While sightings cannot be guaranteed due to this approach, we'll make every effort to facilitate encounters. It's essential to remember these are wild animals with their own schedules
Touching whale sharks can scare them or make them feel stressed, which in turn can disrupt their natural behaviour – we definitely don't want that. We want to make sure your experience respects the animals as much as possible, so let's do everything we can to look after these gentle giants. When you're in the water with them, please keep a safe distance away
This experience isn't recommended for individuals who are pregnant, have disabilities, heart conditions, spine or neck injuries, or are prone to losing consciousness
If you're under the influence of alcohol or drugs, you won't be allowed to participate
The light breakfast consusts of cerealbars, cookies,banans, juice and coffee
Lunch includes a shrimp or fish cocktail, tortillas, guacamole, and fruit. Vegetarian options are available upon request
Sandwiches are served after the whale shark experience
Snorkel masks with prescription lenses are available upon request
Snorkelling at the reef is subject to weather conditions
Not suitable for guests with cardiac or respiratory problems
Not suitable for wheelchairs
Not suitable for guests who can't swim
Bring money for extras or gratuities
English-speaking guide for all nationalities
Not suitable for expectant mothers or guests with back problems
Children must be supervised by an adult (over 18 years) at all time
Height, weight and/or age restrictions may apply
Some entrance fees and optional extras are payable locally
Subject to weather conditions
Please note that all times are approximate and subject to change
This experience doesn't follow our general cancellation policy. If you need to cancel, you must do so at least 24 hours in advance to receive a full refund
Not suitable for those with severe allergies

What people say about this experience

4.5/5

All reviews are verified

Based on 95 reviews

Review categories

Safety

1/5

Service

1.8/5

Staff

4.2/5

Value for money

2.6/5

All ratings (95)

5 stars (68)

72%

4 stars (15)

16%

3 stars (6)

2 stars (1)

1 star (5)

T
taryn
Traveled as a couple
September 16, 2026
5
United Kingdom
Guide is enthusiastic and knowledgeable, and try to find the sharks even if it takes a long time especially around the end of the season. the other snorkelling stops near isla mujeros was a lovely part of this trip also
S
Stu
Traveled with family
September 10, 2026
5
United Kingdom
It is expensive when you consider you only get 2-3 minutes in the water with the whale sharks, but those 2-3 minutes were very special!
L
Lee Russell
Traveled as a couple
September 10, 2026
5
United Kingdom
Brilliant day swimming with the Whale Sharks was unbelievable guides and staff were amazing … loved the Isla Mujeres stop as well
K
Karel en Karin Hols.
Traveled as a couple
September 19, 2026
5
Netherlands
Wat een fantastisch ervaring , super met onze gids Dori , Noé en Sergio Alles was perfect geregeld Wat een ervaring om te mogen zwemmen met de walvishaai en 2 manta roggen Onderweg nog dolfijnen gezien echt een aanrader als het seizoen weer begint
H
Honeymooners
Traveled as a couple
September 2, 2026
5
United Kingdom
Loved this immensely, it was a once in a lifetime experience. Didn’t like the fact the reps didn’t let us know that there would be extra hidden charges to hire a wetsuit and to but a sun protection top. Feel the reps should explain this as the guides say that wearing a wetsuit is better and more streamline in the water to swim alongside the sharks.
L
Lauren
Traveled with family
August 27, 2026
5
United Kingdom
Mr t was incredible. He clearly has a passion for the conservation of these animals and thought us so much.