Enjoy 10% off our TUI Collection experiences. Simply access or create your myTUI account to get the code. Click here Valid until 28.02.2026
Menu
Cart

Priority tickets to Xel-Há Park

4.6/5
140 reviews

Xel-Há is the stuff of fantasy. Limpid lagoons with shades of sapphire, jade and aquamarine surrounded by tropical jungle and mangroves. It's bursting with natural beauty and exciting things to do, making it one of the most appealing Riviera Maya destinations. Swim, snorkel, zipline and soak up the atmosphere of this tropical adventure park.

Discover mystical caves in the jungle, snorkel down the river as you admire the surrounding wildlife, jump five metres into the water beneath you and zipline across the river – Xel-Há is 100% pure excitement. You'll also be able to relax in the calming surroundings of unspoiled nature or walk, cycle and take the mini-train along jungle paths to admire species of flora and fauna in their natural habitat.

Last but not least, there are four restaurants serving local dishes. And you can learn all about the Maya legends surrounding Xel-Há, too. It's a place of wonder and beauty, where you and all the family can experience a wild time immersed in nature. There are different package options to choose from here – light and all inclusive. The all inclusive option can include transport to the park, plus premium entrance, a meal at the buffet and unlimited alcoholic and soft drinks, as well as a 50% discount towards photo packages and a 50% discount on selected activities, like zip-biking and ray encounters. The light option includes entrance to the park and unlimited soft drinks, but no food or alcohol.

Main features

Free cancellation
Place: Riviera Maya / Playa del Carmen
Duration: more than 8 hours
Language:English
Mobile voucher accepted

Additional features

Entrance Fees Included
Instant confirmation
e-Voucher
Hotel pick up

Why you’ll love this…

  • Enjoy a fun family day out at the natural wonderland of Xel-Há
  • Choose from a wide selection of activities on land and in the water
  • Get set for snorkelling, ziplining, cliff jumping, and the helter skelter
  • Glide through mangroves, swim in a cenote and see marine wildlife
  • Take your pick of the light or all-inclusive packages

Important to know

  • Park closes at 17:00 in winter and 18:00 in summer
  • This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation efforts
  • The standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
  • There are two options to book entrance to the park: A TOUR includes transport and selected discounts. A TICKET ONLY does not include transport or any extras, only the park entrance
  • Extra activities that aren't included are: Snuba, dolphin swim, sea-trek, spa and temazcal. Booking the TOUR option (entrance + transportation) entitles you to a 50% discount on selected activities and photo packages, depending on the availability on the day. Please make sure you book these as soon as you enter the park as to not miss out. In order to get these discounts you must present a printed copy of the voucher
  • Bring bathing gear and sunblock
  • Bring biodegradable insect repellent
  • Bring suitable footwear
  • Bring money for extras or gratuities
  • Some entrance fees and optional extras are payable locally

Cancellation policy

Receive a 100% refund if you cancel up to 1 day before the experience begins.


What’s included

  • Equipment
  • Admission fees
  • Lifejacket
  • Xel-Há entry
  • Towels
  • TICKET ONLY options - No transfer or selected discounts included. TOUR options - transfer and selected discounts included

Booking fee

Good news! No extra fees are applied to this booking.


Pickup points

To see which pickup points are available, check under availability & prices.

Provider

TUI MEXICANA SA DE CV


What people say about this experience

4.6/5

All reviews are verified

Based on 140 reviews


Review categories

Value for money

4.3/5

Staff

4.6/5

Service

4.6/5

Safety

4.6/5


71%
25%
4%
0%
1%

Sort by:

  • D

    Dan

    Traveled as a couple


    September 26, 2025
    5

    United States of America

    This is an extremely unique experience which was well explained on the coach by a member of staff. There are several offerings at Xel-Ha. We opted to pay for the seawalk and it was an incredible experience for somebody that hasn't done this before. Overall, I cannot recommend visiting more.

  • T

    Tracey

    Traveled as a couple


    September 4, 2025
    5

    United Kingdom

    Very well organised trip. Lovely day out.

  • B

    Buddy S

    Traveled with family


    August 9, 2025
    3.8

    United States of America

    We did three activities, zip bike, adrenalina and power snorkel. Whilst all three activities were enjoyable, they were not worth the price paid for them given their length, the activity and experience. It would have been good to understand the price beforehand so the activities could be planned and not pressure to do them when entering the park.

  • R

    Rob

    Traveled as a couple


    July 30, 2025
    1

    United States of America

    In terms of the venue and activities is fantastic however if you want to swim with dolphins the cheapest package is 260 US Dollars and then you are not even able to take your own photos and have to pay “extra” along with this if you want to take photos at the top of the light house you can unless again you pay extra. I have paid over £190 to come here.. I should at least be able to take a photo of the activities I’m doing.

  • J

    Johnsons

    Traveled with family


    July 30, 2025
    3

    United States of America

    Having been 20 years ago I dont think it's now value for money as all the coral is now dead due to climate change so it's not much of a snorkeling experience it once was for that reason alone I don't feel it was worth spending over £600 for the family. Still some nice aspects but overall a big let down.

  • T

    TUndie

    Traveled as a couple


    May 18, 2025
    4.6

    United Kingdom

    Negatives-More veggie food options. Expensive. Positives-Very clean and tidy. Lots of drink stations. Liked the water fountains. Toilets very clean. Liked the shower gel in the showers. Plenty of equipment for everybody and equipment was in good order.

Need a hand?

Would you like some help making a booking? Or perhaps you just want to ask a few questions. Whatever the reason, don't hesitate to get in touch.

Opening hours: Our team is available from 10.00 to 18.00 CET

Phone number: +1 208-744-6464