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9-11 Memorial and Museum tickets

4.7/5
1151 reviews

No visit to New York City is complete without visiting the somber and poignant 9-11 Memorial and Museum. Occupying roughly half of the 16-acre site, the memorial honors the 2,977 lives lost on that fateful day in September 2001. The names of the deceased are inscribed on bronze parapets surrounding the twin memorial pools.

The museum is located seven stories below the memorial, at the very foundation of where the Twin Towers once stood. You'll learn about the history of the tragic events through interactive technology, artifacts, historical records, imagery and personal stories as you explore the 110,000 square feet of space.

What travellers are saying

AI snapshot

4.7/5

Generated from real customer reviews

The 9/11 Memorial and Museum offers a profoundly moving and educational tribute to the lives lost on September 11, 2001. Visitors are immersed in the events through powerful exhibits, personal stories, and artifacts that capture the gravity and impact of the attacks. While the experience is deeply emotional, it is well-organized with thoughtful curation and considerate pacing, making it a deeply impactful visit for all who attend.

Main features

Free cancellation
Place: New York
Validity: Flexible
Availability: Daily
Mobile voucher accepted

Additional features

Instant confirmation
Entrance Fees Included
Wheelchair accessible

Why you’ll love this…

  • Pay tribute at the twin reflecting pools on the site of the former World Trade Center
  • Explore the museum's interactive timelines, artifacts, registries and more
  • Learn more about the events and long-lasting impacts from 11 September

Important to know

  • Please note that annual September 11 commemorative events may impact operating hours and access to certain areas of the Museum and Memorial
  • You will have to present your tickets for the specific time you booked. Please note you cannot enter before your booked time slot
  • Please note that all visitors and baggage are subject to security screening. Please limit the amount of items that you bring. No baggage larger than 8”x17”x19” (20x43x48 cm) will be permitted onto the memorial. Items deemed too large or a danger to exhibits are subject to mandatory storage in the cloakroom
  • The following are prohibited: alcohol; animals (except service animals); demonstrations of any kind; glass bottles; littering; paint; outside food and drinks; recreational wheeled vehicles; smoking; soliciting or leafleting; third-party commercial activities; and weapons and explosives
  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers and strollers can be accommodated
  • Cell phones must be silenced while visitors are in the Memorial Museum's exhibition spaces
  • Personal photography is permitted, but visitors are asked to be mindful and respect the space

Cancellation policy

Receive a 100% refund if you cancel up to 24 hours before the experience begins.


What’s included

  • Timed entrance to the 9-11 Memorial and Museum

What’s not included

  • Food and drink
  • Souvenirs

Booking fee

Good news! No extra fees are applied to this booking.


Location

180 Greenwich Street, New York, NY 10007

Provider

NATIONAL SEPTEMBER 11 MEMORIAL & MUSEUM


What people say about this experience

4.7/5

All reviews are verified

Based on 1151 reviews


Review categories

Service

4.7/5

Staff

4.7/5

Safety

5/5

Value for money

4.2/5


73%
25%
2%
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Sort by:

  • P

    Paul Parkes

    Traveled with family


    March 21, 2026
    5

    United Kingdom

    A great experience and would definitely recommend

  • S

    Sophie

    Traveled with family


    January 23, 2026
    5

    United Kingdom

    Nothing to improve. The museum really presents the exhibitions well and truly honours the lives of the people who lost their lives during 9/11

  • S

    Sonja

    Traveled with family


    May 2, 2026
    5

    Netherlands

    9-11 zit natuurlijk in ieders belevenis. Het bezoek aan deze memorial herinnert je aan hetgeen in 2001 gebeurd is. Je loopt onder de oorspronkelijke torens, ziet de fundering, een beschadigde brandweerauto, beelden van de overleden mensen, persoonlijke voorwerpen en verhalen, een beeld van de terroristen en het ontstaan van de aanslag, kortom je ervaart de aanslagen opnieuw. Zeer indrukwekkend hoe men deze aanslag in deze memorial heeft kunnen vangen in een ervaring die je niet meer los laat.

  • P

    Pieter

    Traveled with family


    August 13, 2026
    4.2

    Netherlands

  • T

    TUI Musement Traveler

    January 25, 2026
    5

    Italy

  • T

    TUI Musement Traveler

    January 5, 2026
    5

    Italy