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9-11 Memorial and Museum tickets

4.7/5
1153 reviews

You can choose between the following options available in the order box: date and time admission (Option 1) or flexible admission on a selected date (Option 2).

Option 1: date and time admission

Option 2: flexible admission on a selected date

No visit to New York City is complete without visiting the somber and poignant 9-11 Memorial and Museum. Occupying roughly half of the 16-acre site, the memorial honors the 2,977 lives lost on that fateful day in September 2001. The names of the deceased are inscribed on bronze parapets surrounding the twin memorial pools.

The museum is located seven stories below the memorial, at the very foundation of where the Twin Towers once stood. You'll learn about the history of the tragic events through interactive technology, artifacts, historical records, imagery and personal stories as you explore the 110,000 square feet of space.

What travellers are saying

AI snapshot

4.7/5

Generated from real customer reviews

  • Summary: The 9/11 Memorial and Museum offers an emotionally powerful tribute to those affected by the tragic events of September 11, 2001. Visitors are moved by the respectful and comprehensive presentation of artifacts, testimonies, and the site’s haunting beauty. While some noted the museum’s length, most praised its significance and the staff’s helpfulness.
  • What visitors loved: Emotionally powerful tribute. Comprehensive presentation. Respectful and detailed.
  • Worth knowing: Consider spending more than 2 hours. Book tickets in advance to avoid queues.

Main features

Free cancellation
Place: New York
Validity: Flexible
Availability: Daily
Mobile voucher accepted

Additional features

Instant confirmation
Entrance Fees Included
Wheelchair accessible

Why you’ll love this…

  • Pay tribute at the twin reflecting pools on the site of the former World Trade Center
  • Explore the museum's interactive timelines, artifacts, registries and more
  • Learn more about the events and long-lasting impacts from 11 September

Important to know

Accessibility:

  • Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers and strollers can be accommodated

Not allowed:

  • The following are prohibited: alcohol; animals (except service animals); demonstrations of any kind; glass bottles; littering; paint; outside food and drinks; recreational wheeled vehicles; smoking; soliciting or leafleting; third-party commercial activities; and weapons and explosives

Know in advance:

  • Children aged 6 and under can enter for free, but they will still need an entry ticket. Tickets will be issued on site
  • When booking Option 2 (flexible admission), please disregard the "Only available at 09:00" message in the calendar and the time stated on the voucher you will receive after booking. Flexible admission is valid throughout operating hours on the selected date
  • Please note that annual September 11 commemorative events may impact operating hours and access to certain areas of the Museum and Memorial
  • Please note that all visitors and baggage are subject to security screening. Please limit the amount of items that you bring. No baggage larger than 8”x17”x19” (20x43x48 cm) will be permitted onto the memorial. Items deemed too large or a danger to exhibits are subject to mandatory storage in the cloakroom
  • Cell phones must be silenced while visitors are in the Memorial Museum’s exhibition spaces
  • Personal photography is permitted, but visitors are asked to be mindful and respect the space

Cancellation policy

Receive a 100% refund if you cancel up to 24 hours before the experience begins.


What’s included

  • Timed entrance to the 9-11 Memorial and Museum

What’s not included

  • Food and drink
  • Souvenirs

Booking fee

Good news! No extra fees are applied to this booking.


Location

180 Greenwich Street, New York, NY 10007

Provider

NATIONAL SEPTEMBER 11 MEMORIAL & MUSEUM


What people say about this experience

4.7/5

All reviews are verified

Based on 1153 reviews


Review categories

Safety

4.6/5

Staff

4.6/5

Service

5/5

Value for money

5/5


73%
25%
2%
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Sort by:

  • P

    Petra

    Traveled as a couple


    October 3, 2026
    4.6

    Netherlands

    Een heel indrukwekkende plek. We hadden gereserveerd voor 14.00 maar waren wat vroeg maar dat was geen probleem en konden zo naar binnen. Geen rij voor ons en handig om een ticket al te hebben we konden zo doorlopen. Erg boeiend en we zijn zeker 2 uur binnen geweest. Het enige minpuntje was er zat geen routine in dus moest je zelf maar kijken welke zaal of waar je naar toe liep. Verder heel boeiend.

  • S

    Sonja

    Traveled with family


    May 2, 2026
    5

    Netherlands

    9-11 zit natuurlijk in ieders belevenis. Het bezoek aan deze memorial herinnert je aan hetgeen in 2001 gebeurd is. Je loopt onder de oorspronkelijke torens, ziet de fundering, een beschadigde brandweerauto, beelden van de overleden mensen, persoonlijke voorwerpen en verhalen, een beeld van de terroristen en het ontstaan van de aanslag, kortom je ervaart de aanslagen opnieuw. Zeer indrukwekkend hoe men deze aanslag in deze memorial heeft kunnen vangen in een ervaring die je niet meer los laat.

  • P

    Paul Parkes

    Traveled with family


    March 21, 2026
    5

    United Kingdom

    A great experience and would definitely recommend

  • S

    Sophie

    Traveled with family


    January 23, 2026
    5

    United Kingdom

    Nothing to improve. The museum really presents the exhibitions well and truly honours the lives of the people who lost their lives during 9/11

  • J

    Jon

    Traveled with family


    December 25, 2025
    5

    United Kingdom

    Beautiful experience remembering a tragic event very moving and done in good taste, be prepared to shed a few tears, we did.

  • F

    FN

    Traveled as a couple


    September 15, 2025
    5

    Germany

    Sehr interessant und nochmehr sehr bewegend. Alles ok.