No visit to New York City is complete without visiting the somber and poignant 9-11 Memorial and Museum. Occupying roughly half of the 16-acre site, the memorial honors the 2,977 lives lost on that fateful day in September 2001. The names of the deceased are inscribed on bronze parapets surrounding the twin memorial pools.

The museum is located seven stories below the memorial, at the very foundation of where the Twin Towers once stood. You'll learn about the history of the tragic events through interactive technology, artifacts, historical records, imagery and personal stories as you explore the 110,000 square feet of space.

Beautiful experience remembering a tragic event very moving and done in good taste, be prepared to shed a few tears, we did.

This is a really worthwhile visit. This is history we watched in the making. Should me the first priority visit in New York.

Absolutely loved it,but so very sad

The exhibit was too detailed and the audio tour did not help to bring in the focus on the most important aspects of the exhibit. It was exhausting and often confusing.

I have been wanting to see this museum as, like all Americans alive during the 9/11 attacks, this moment in history forever changed my world view. I appreciated the section where you could honor the victims and hear personal memories from family. It was an honor.

A total mesmerising place to visit. The site is respectfully dedicated to the lost on 9/11. It took my breath away as well as shed a few tears walking around the site and museum. As we were there on the 8/11 it was an even more emotional experience as we got the time to speak to survivors.

Why you’ll love this…

Pay tribute at the twin reflecting pools on the site of the former World Trade Center
Explore the museum's interactive timelines, artifacts, registries and more
Learn more about the events and long-lasting impacts from 11 September

Important to know

This year to commemorate the 20th Anniversary of the terrorist attacks, The National September 11 Memorial and Museum will be hosting multiple private events for the 9/11 Community on Friday, September 10th, and Saturday, September 11, impacting standard hours of operations
You will have to present your tickets for the specific time you booked. Please note you cannot enter before your booked time slot
Please note that all visitors and baggage are subject to security screening. Please limit the amount of items that you bring. No baggage larger than 8”x17”x19” (20x43x48 cm) will be permitted onto the memorial. Items deemed too large or a danger to exhibits are subject to mandatory storage in the cloakroom
The following are prohibited: alcohol; animals (except service animals); demonstrations of any kind; glass bottles; littering; paint; outside food and drinks; recreational wheeled vehicles; smoking; soliciting or leafleting; third-party commercial activities; and weapons and explosives
Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers and strollers can be accommodated
Cell phones must be silenced while visitors are in the Memorial Museum’s exhibition spaces
Personal photography is permitted, but visitors are asked to be mindful and respect the space

Cancellation policy

Receive a 100% refund if you cancel up to 24 hours before the experience begins.

What’s included

Timed entrance to the 9-11 Memorial and Museum

What’s not included

Food and drink
Souvenirs

Booking fee

Good news! No extra fees are applied to this booking.

Location

180 Greenwich Street, New York, NY 10007

Provider

NATIONAL SEPTEMBER 11 MEMORIAL & MUSEUM

What people say about this experience

4.7/5

All reviews are verified

Based on 1145 reviews

Review categories

Staff

4.7/5

Service

4.7/5

Safety

4.7/5

Value for money

4.7/5

All ratings (1145)

5 stars (830)

72%

4 stars (291)

25%

3 stars (22)

2 stars (2)

1 star (0)

J
Jon
Traveled with family
December 25, 2025
5
United States of America
Beautiful experience remembering a tragic event very moving and done in good taste, be prepared to shed a few tears, we did.
K
Karl S
Traveled with family
February 7, 2025
5
United States of America
This is a really worthwhile visit. This is history we watched in the making. Should me the first priority visit in New York.
T
TUI Musement Traveler
December 19, 2025
5
United States of America
Absolutely loved it,but so very sad
T
TUI Musement Traveler
October 23, 2025
4
United States of America
The exhibit was too detailed and the audio tour did not help to bring in the focus on the most important aspects of the exhibit. It was exhausting and often confusing.
T
TUI Musement Traveler
September 25, 2025
5
United States of America
I have been wanting to see this museum as, like all Americans alive during the 9/11 attacks, this moment in history forever changed my world view. I appreciated the section where you could honor the victims and hear personal memories from family. It was an honor.
T
TUI Musement Traveler
September 23, 2025
5
United States of America
A total mesmerising place to visit. The site is respectfully dedicated to the lost on 9/11. It took my breath away as well as shed a few tears walking around the site and museum. As we were there on the 8/11 it was an even more emotional experience as we got the time to speak to survivors.