Name: Dolphin encounter at Puerto Aventuras
Brand: TUI
SKU: ebb1e597-fb8e-49c5-8838-80a045f3400e
Availability: InStock

Important to know

Transfer available for USD 15.00 per person – enquire with your TUI Rep
Children over 13 years over 140cm in height can take part alone but must pay adult price
Children who are between 1.2m and 1.39m talls must be accompanied by an adult for the dolphin interactions
Infants aged between one and five can take part free of charge, but must be accompanied by a paying adult
For clarity, for this experience children are considered from six to 12 years old. Adults are regarded as anyone aged 13 and above
Behaviours you will experience during the encounter include a handshake, hug and hand target
Please note, this type of dolphin swim is an interaction enjoyed from a platform in the water
Photos aren't included
The buffet lunch isn't available for the 3.00pm slot
The government tax for this activity is not included and 50 Mexican Pesos per person is paid directly at check-in
This offer adheres to our rigorous animal welfare standards related to cetaceans, which have been developed in collaboration with independent animal welfare scientists. These criteria are continually updated based on the latest scientific research and international standards. They focus on enhancing cetacean wellbeing by promoting natural and social behaviours, ensuring specialised veterinary care, encouraging the animals' autonomy within their environment, and supporting education and conservation effortsThe standards strictly prohibit breeding for commercial purposes, the use of behavioural drugs, the capture of wild cetaceans and food deprivation techniques, among other measures
You can't wear suncream or tanning products during the dolphin program, since some of the chemicals in them could be harmful to the animals
Jewellery or accessories that can easily come off aren't allowed to be worn during the dolphin program
Electronic devices aren't allowed during the dolphin program
We recommend bring some cash with you so you can buy photos or souvenirs
This experience is recommended for anyone who has heart conditions, asthma, diabetes, epilepsy, takes heart medication. Anyone concerned about their physical condition or medical history should consult their physician before taking part in any strenuous activity
In accordance with Article 60 of the Q. Roo Finance Law, a state tax (ISEPAAA) of MX$50 per person (ages six and up) must be paid at check-in for activities involving dolphins
Not suitable for expectant mothers or guests with back problems
Not suitable for those with reduced mobility
Not suitable for families with small children
Bring biodegradable insect repellent
Bring a towel
Bring a hat
Bring money for extras or gratuities
Some entrance fees and optional extras are payable locally
English-speaking guide for all nationalities
Children must be supervised by an adult (over 18 years) at all time
Height, weight and/or age restrictions may apply
Suitable for beginners or first-time participants
Not suitable for guests with cardiac or respiratory problems

What people say about this experience

4.6/5

All reviews are verified

Based on 17 reviews

Review categories

Service

4.8/5

Staff

4.8/5

Safety

4.8/5

Value for money

4.2/5

All ratings (17)

5 stars (11)

65%

4 stars (5)

29%

3 stars (1)

2 stars (0)

1 star (0)

V
Vicki c
Traveled with family
May 11, 2025
4.2
United Kingdom
The experience with the dolphins was amazing as was the staff knowledge and care. We didn't use the transport as we were 5 minutes walk from the place. However we arrived at 9 and left at 1045, we didn't get lunch etc and if we had got on transport the pick up was 1130 anyway. The experience states 4 to 8 hours it was less than 2
S
Susan tiwarri
Traveled with family
February 14, 2025
5
United States of America
The whole experience was very good. Staff very informative and friendly
U
Unbelievably amazing!
Traveled with a group of friends
September 28, 2024
5
United States of America
This was amazing! One of the best things I have done. Everyone was friendly. It was well organised and ran on time. Pick up worked really well. I had the .minibus to myself! Would highly recommend.
J
Jo coulson
Traveled with family
August 16, 2024
3.8
United States of America
It was advertised as an 8 hour experience but it was only 4 hours. It was rushed. We had to have our lunch at 11 am as our transport was collecting us at 11.30. It was too early to eat lunch and too rushed to be ready for 11.30. The photos were way too expensive and a rip-off. Very disappointed.
K
Kaz
Traveled as a couple
July 2, 2024
3.4
United Kingdom
We booked to swim with the dolphins and that didn’t happen we just learnt about them and the photos cost us a hundred pounds on top so wouldn’t do it again.
S
Stephen
Traveled as a couple
May 13, 2024
4.6
United States of America
Staff very informative and helpful, ideal for first time encounter with dolphins and manatee.