Snorklausta valashaiden kanssa Cancunissa

Told by the reps wrong amount for fees then people running the tour of Photos for a certain amount of dollars and then charged in pesos which then worked out more. We have now reverse charge our credit card to get our money back and left a complaint with the TUI rep

The tour is not for anybody with a sea sickness problem also not explained the ferocity of the speedboat causes multiple jolts and bangs to the body.

Whole day was great. I've seen Whale Sharks whilst diving before but never in such a concentrated amount, there were so many, and Manta Rays too! Lunch was delicious, fresh ceviche is a great choice! Coffee at the marina wasn't the best but, who cares that's not the reason for the excursion. One little pointer, it would be good to know why all the sharks congregate where they do, as not everyone will know why they're there.

Hicimos un pago de 60$ por unos vídeos con el tiburón ballena que jamás han llegado. No podemos ponernos en contacto con nadie del servicio y hablando con compañeros que hicieron la excursión con nosotros les ha pasado lo mismo. Nos sentimos estados.

Not accurately sold. 4+ hrs on boat with no bathroom facilities. Boat unsafe and captain steering with feet while on phone. Picked up additional passengers beyond the 10 people. Pick up late. No idea what extra money at marina was for and why this wasn't included. Not safe in water do to several.boats all racing around with people in water. Food hygiene non existent. Very dangerous and did not go in water

I think that you should state that you need to be an experienced swimmer and have knowledge of using a snorkel, the experience was overwhelming and daunting. Also didn’t feel right how many boats were around the whale sharks, took a bit of a shine from the experience. Out captain and guide were fantastic could not fault them