Travel from Kraków to the small town of Oświęcim to visit the largest Nazi concentration camp complex from World War II. Learn the horrifying story of the more than 1.3 million victims who lost their lives at Auschwitz and Birkenau and pay your respects.

The first part of your trip is a 1.5-hour visit to the Auschwitz I camp to see the permanent exhibition in the former prisoners' barracks.

Afterwards, you will visit Auschwitz II-Birkenau, the largest part of the Auschwitz complex. During this visit, you will spend around 1 hour and 10 minutes if you choose the guided option, or about 40 minutes for the self-guided option. Here you will see the remains of the crematoria, the unloading ramp, original barracks, and the memorial dedicated to the last victims of the camp.

You can choose between Option 1: Guided tour or Option 2: Self-guided tour.

La communication pour nous expliquer où on était pris en charge, comment, et le planning de la journée était vraiment top. Notre conducteur s'assurait qu'on avait bien compris le déroulement, et nous a dit les choses à prioriser car le seul point "moins bien" est qu'il faudrait 2 jours pour visiter!

je pensais que c'était une visite accompagnée mais la guide dans le bus était très bien (Mary)

We waited two and a half hours for pick up and nobody came this is absolutely ridiculous and terrible service we could have used the time to do something else . It's freezing cold there are no toilets nearby and we didn't have any lunch. The day has been ruined we didn't get to the venue

Original guided tour cancelled at last minute by tui, meaning all other guided tours were booked so we had to go for a self guided tour. No apology, or any attempt to make amends for this by tui Was not told at point of booking that we would have to queue at auscwitz to actually get tickets. Despite being picked up at 0815, we didn't actually enter the museum until 1300, leaving nowhere near enough time to get around the 2 sites and see everything. No tui staff to be seen anywhere.

Was booked for a full day tour pick up at 8.30 this changed to pick up time 11.15 didn’t enter austwich untill 2 pm was very rushed from time to austwich to berkenher booked a full day tour only got half a day can anyone explain why this happened

Had confirmation the night before, not 1-2 days as stated, the time was changed by 30mins. Not enough time to walk around Birkenau before getting the bus to Auschwitz. The site itself was an unforgettable experience

Points forts

You'll get a powerful insight into the scale and impact of the Holocaust at Auschwitz-Birkenau
There's the chance to see original buildings and personal belongings that tell poignant individual stories
It's a thought-provoking experience that explores the daily realities and tragic fate of camp prisoners
You can choose between a guided tour with a professional guide or a self-guided visit, depending on your preference

Informations importantes

Not allowed:

Luggage larger than 30x20x10 cm is not permitted inside the AB Museum

Know in advance:

For Option 1, the tour start time may vary due to museum guide availability. Tickets are collected on-site. Queues may occur. English tours are subject to availability; otherwise, another language with an English guidebook is provided
For Option 2, you'll have use of a guidebook and map in your chosen language. The tour leader does not enter the museum with you. The guidebook is available in English, Polish, Spanish, Italian, French, German, Dutch, Czech, Portuguese, Russian, Ukrainian, Hungarian, Greek, Turkish, Swedish, Norwegian, Finnish, Japanese, and Korean
Please note that, depending on the time of year, you may visit Birkenau camp first before then visiting Auschwitz 1 camp
All participants must provide their full name and contact details at the time of booking. Please ensure that the name on your ID exactly matches the name provided at the booking to avoid issues at the entrance
The museum may change your visit time, affecting your pickup time. Final confirmation will be emailed one to two days before the tour. Due to high visitor numbers, Auschwitz-Birkenau may cancel tours or guides at short notice. If this occurs, you'll be informed and offered alternatives when possible
All visitors are required to pass through security checks before entering the museum grounds
You can select the language option of your choice for the guidebook and map – this is not an audio tour
The starting time is approximate and subject to change
You'll be picked up from the center of Krakow, after meeting opposite the Mercure Hotel, and you'll be dropped off at the Radisson Blu Hotel
Guided tour option: please be advised that the tour start time may vary due to museum guide availability. Tickets are collected on site at the ticket offices (included in the price). Queuing may be required. Guided tours in English are subject to availability. If an English-speaking guide is not available, the tour will be conducted in another language, and participants will receive a guidebook in English

Remember to bring:

Your passport or ID card

Conditions d’annulation

Veuillez noter que cette activité n’est pas remboursable, même si l'annulation est effectuée longtemps à l’avance.

Inclus

Transport aller-retour
Billet d'entrée
Assistance sur place
Carte

Frais de service

Bonne nouvelle! Aucun frais supplémentaire ne sera appliqué à cette réservation.

Point de départ

Pawia 18, Kraków, Poland

Lieu de rendez-vous:

The meeting point address is Pawia 18b, at the Kiss and Ride (K+R) parking opposite the Hotel Mercure Krakow Stare Miasto.

Prestataire du service

connectpoland.com

Ce que les internautes disent de cette expérience

4,2/5

Tous les avis sont vérifiés

Basé sur 35 évaluations

Catégories d'évaluation

Service

2,8/5

Rapport qualité-prix

2,9/5

Personnel

2,8/5

Sécurité

2,8/5

Toutes les évaluations (35)

5 étoiles (17)

49%

4 étoiles (10)

29%

3 étoiles (6)

17%

2 étoiles (1)

1 étoile (1)

T
TUI Musement Traveler
5 janvier 2026
4
États-Unis d'Amérique
La communication pour nous expliquer où on était pris en charge, comment, et le planning de la journée était vraiment top. Notre conducteur s'assurait qu'on avait bien compris le déroulement, et nous a dit les choses à prioriser car le seul point "moins bien" est qu'il faudrait 2 jours pour visiter!
T
TUI Musement Traveler
19 avril 2025
4
États-Unis d'Amérique
je pensais que c'était une visite accompagnée mais la guide dans le bus était très bien (Mary)
G
Gizmo
A voyagé en couple
2 octobre 2025
1
Royaume-Uni
We waited two and a half hours for pick up and nobody came this is absolutely ridiculous and terrible service we could have used the time to do something else . It's freezing cold there are no toilets nearby and we didn't have any lunch. The day has been ruined we didn't get to the venue
C
Chris sayce
A voyagé en couple
31 mars 2025
1.8
États-Unis d'Amérique
Original guided tour cancelled at last minute by tui, meaning all other guided tours were booked so we had to go for a self guided tour. No apology, or any attempt to make amends for this by tui Was not told at point of booking that we would have to queue at auscwitz to actually get tickets. Despite being picked up at 0815, we didn't actually enter the museum until 1300, leaving nowhere near enough time to get around the 2 sites and see everything. No tui staff to be seen anywhere.
T
TUI Musement Traveler
3 novembre 2025
3
États-Unis d'Amérique
Was booked for a full day tour pick up at 8.30 this changed to pick up time 11.15 didn’t enter austwich untill 2 pm was very rushed from time to austwich to berkenher booked a full day tour only got half a day can anyone explain why this happened
T
TUI Musement Traveler
23 octobre 2025
3
États-Unis d'Amérique
Had confirmation the night before, not 1-2 days as stated, the time was changed by 30mins. Not enough time to walk around Birkenau before getting the bus to Auschwitz. The site itself was an unforgettable experience

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Heures d'ouverture: Heures d'ouverture : Notre équipe est disponible de 10h00 à 18h00 CET

Numéro de téléphone: +33 1 87 21 47 47