Visite régulière de Dolphin Cove Ocho Rios

The package was sold with an inaccurate description of activities and times. We were sold snorkeling, there’s was no snorkeling. We were sold the activity time longer than it actually was. The pictures cost an extra $65 per person! At the next station are told an extra $60 to get our group pictures. Each station at the aviary, which was a mini zoo with only 1 iguana locked up was requesting tips and selling additional pictures. Lunch was old and cold, did not include beverage, $5 for a soda!

Excellent spent with the dolphins. Felt ripped off how much was charged for the photos (£168.00 in Sterling as well as paying for the trip which was 100.00 each). Could have provided refreshments with our meal. Not enough time spent in the park due to an accident which was no one’s fault.

In the booking it states we were to receive a welcome drink and a photo package. However upon arrival we were told that the photos would be $65 American dollars each and they were not included in the booking price. Also we did not receive a welcome drink and were charged $10 American dollars for the drinks. Very disappointed as we hadn't taken a huge amount of money to the excursion so therefore we were unable to purchase photographs.

Our ride to the park from the hotel was 2 hours late but we left the park at the same time so really we just paid the same amount of money for 2 hours less. Then the wait time at Dolphin Cove was ridiculously long just to check in. We waited an hour and a half just to check in. The dolphins and dolphin staff were great. But after Tui being 2 hours late and then the hour drive there and 1.5 hours to check in we didn’t even get to eat the meal we bought with the package before we had to leave.

We booked the Gold Dolphin package through TUI. The actual dolphin experience which lasted 40 mins was amazing. Pretty much everything else not great. They advertise a jungle trial but literally one small aviary and 1 rabbit. The dinner included was just a plate of rice and chicken, no options, no drink included. The general service was as expected, ok but desperate for tips!! This shouldn’t be a gimme if the arrive and attitude is poor! The small pool and ja

It took 10 minutes from start to finish to go around the mini zoo. The really small beach area was dirty with empty plastic bottles, crisp packets and rubbish. The pool, small pool was also dirty. We arrived around 9 am and told our dolphin encounter would begin at 10.30. After the 10 minute zoo we were left standing around till 10.30 with nothing to do. When we arrived we were told it would cost $150 for pictures as we couldn’t take our own. This was extortion after the price we paid to go