Dunn’s River Falls tour

The driver didn't pick us up. Waited 30 minutes in hotel lobby. When will this be refunded?

I really enjoyed this trip. It was a short distance from the hotel I was staying at, about a 5-10 minute drive. George, the driver was courteous and gave directions about what to expect and how to deal with craft sellers, which was useful. The TUI staff at the hotel was helpful and able to sort out my ticket which I booked through the TUI app. However, for some excursions the driver may need a printout or screenshot of the ticket for entrance. I think this info needs to be clearer.

Great experience. We have done this exact activity via TUI previously so we’re more than happy to do it again!

The experience itself was fantastic and we were super lucky it wasn’t a cruise ship day so the falls were quieter than usual. We still had to keep stopping and waiting though for groups infront to move onwards, smaller groups with bigger gaps would be better. Our guide on the bus was great at pointing out sights enroute, as well as keeping us entertained. What we didn’t like was the pushy sales-people on exit, trying to get you to buy souvenirs and the staff waiting at the bus for us to tip them

It was a very enjoyable event, there were some groups of people and our guide made sure we all stayed together. They were very safety conscious. We held hands everyone helped each other. Pedro was our guide and was very clear and helpful. Lionel took the videos and photos and was entertaining too. The instructions on the day could have mentioned that there would be waterproof phone camera cases available to buy. Although I would have been worried about losing it. ??.

Great tour, guide and photographer were brilliant